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Privacy statement

Last updated: October 2025

At Rijn Residentie, we place great importance on your privacy. In this privacy policy, we explain what personal data we collect, why we do so, and how we handle your information carefully.

1. Who are we?

Rijn Residentie

Steekterweg 38

2407 BG Alphen aan den Rijn

E-mail: info@rijnresidentie.nl

Website: www.rijnresidentie.nl

Rijn Residentie is responsible for the processing of personal data as described in this privacy policy.

2. Personal data we process

We process personal data that you provide to us, for example when you:

make a reservation via our website or by phone;

The data we may process includes:

First and last name

Address details

Phone number

Email address

Payment details (via our booking partner or payment provider)

Information about your stay (arrival and departure dates, preferences)

IP address and browsing behavior (via cookies, see section 8)

3. Purposes of data processing

We use your data for:

Processing reservations and payments

Answering questions via email or the contact form

Sending reservation confirmations and practical information about your stay

Administrative and legal obligations (such as tax administration)

Improving our website and services

4. Legal basis for processing

We process personal data only on the basis of:

Consent – for example when signing up for a newsletter;

Necessity for performance of a contract – for example when making a reservation;

Legal obligation – for example retention obligation for invoices.

5. Retention period

We do not retain your personal data longer than strictly necessary.

Reservation and invoice data: up to 7 years (legal retention obligation).

Contact forms and emails: up to 1 year after processing.

Newsletter data: until unsubscribed.

6. Sharing of data with third parties

Rijn Residentie does not sell your data to third parties.

We only share data with partners necessary for the delivery of our services, such as:

our booking or payment partner (e.g., Smoobu, Mollie, or a similar provider);

our web hosting provider;

potential booking platforms (such as Booking.com or Airbnb).

We have entered into processing agreements with these parties to safeguard your privacy.

7. Security of personal data

We take appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, or disclosure.

Our website uses a secure SSL connection (recognizable by “https://”).

8. Cookies and similar technologies

Our website uses cookies to improve its operation and collect statistics.

You can always adjust your cookie preferences via your browser settings.

We may use:

Functional cookies (for a properly functioning website)

Analytical cookies (such as Google Analytics, anonymous)

No tracking cookies are used without your consent.

9. Your rights

You have the right to:

view your personal data;

correct incorrect data;

delete your data (to the extent legally permitted);

object to the processing of your data;

withdraw your consent;

file a complaint with the Personal Data Authority via www.autoriteitpersoonsgegevens.nl.

Would you like to exercise any of these rights?

Then send an email to info@rijnresidentie.nl with the subject “Privacy request”.

10. Changes to this policy

Rijn Residentie reserves the right to change this privacy policy. The most up-to-date version is always available on our website.